Shipments and returns

Your pack shipment

Packages are generally dispatched within 4 working days after receipt of payment and are shipped via Royal Mail. Please note we are closed Sundays and Thursdays.

Shipping is just £3.

Returns

Please contact us at support@ellisandwren.com if you want to make a return.

We accept returns within 14 days for a full refund provided that the item(s) is returned in its original condition, packaging and resaleable condition.

We offer exchanges for items returned within 28 days.

Returns must be paid for by yourself, please make sure there is sufficient insurance to cover the cost of the item in the event of the item being lost.

If your order value falls below our threshold for free postage once the value of the returned items have been deducted, we reserve the right to refund you minus the delivery charge your order would now liable to as per our terms and conditions.

If your purchase is faulty please contact us to arrange a free return and refund or exchange.

Please make a note of your name and/or order number in the parcel.