Shipments and returns

Your pack shipment

Due to changes in circumstances associated with us closing, we can now only guarantee orders will posted on Saturday morning each week, so please bear this in mind when placing your order.

Shipping is just £2 for all orders.

Returns

Please contact us at support@ellisandwren.com if you want to make a return.

Returns should be posted to 20 Longfellow Road, Dudley, DY3 3ED.

We accept returns within 14 days for a full refund provided that the item(s) is returned in its original condition, packaging and resaleable condition.

Returns must be paid for by yourself, please make sure there is sufficient insurance to cover the cost of the item in the event of the item being lost.

If your purchase is faulty please contact us to arrange a free return and refund or exchange.

Please make a note of your name and/or order number in the parcel.